{"id":563,"date":"2015-08-25T00:00:00","date_gmt":"2015-08-25T00:00:00","guid":{"rendered":"http:\/\/159.89.181.167\/turn-customers-into-community\/"},"modified":"2025-09-30T14:53:31","modified_gmt":"2025-09-30T14:53:31","slug":"turn-customers-into-community","status":"publish","type":"post","link":"https:\/\/spreecommerce.org\/turn-customers-into-community\/","title":{"rendered":"Turn your Customers into a Community"},"content":{"rendered":"
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Customer retention is one of the keys to e-commerce success. In fact, one report states that increasing\u00a0customer retention rates by just 5% can increase profits anywhere from 25% to 95%<\/a>. But how do you keep your current customers buying again and again? Nothing\u2019s fail safe, but one proven strategy is to use your social media profiles to create a rich and vibrant community.<\/p>\n

Creating an active and engaging social presence will turn your customers into true fans, brand ambassadors that are eager to see your new product\/company news and share it with their friends and family. Competitors can offer similar products, but creating a community gives you an advantage over the other retailers. Some of the fastest-growing names in e-commerce have put this theory to the test and have reaped the rewards.<\/p>\n

While getting customers excited to buy your hot new item sounds simple enough, best practices include more than just posting about new products. Take surf and beach retailer Surfdome<\/a>, for example. Surfdome, recently sold to Surfstitch for $16M, has nearly 50K Twitter followers.<\/p>\n

How did they get there? Not by merely posting photos of new surfboards and wetsuits, but turning its Twitter account<\/a> into a great follow for all<\/em> fans of surfing. Scroll the feed, and you\u2019ll see GoPro videos from surfers mid-action, photos of surfers making their way through ridiculously huge waves, and yes, the occasional link to a new product. They also make an effort to tie in a trending hashtag of the day with surfing\/beach fun, like this one for #RelationshipGoalsin3Words.<\/p>\n

What Surfdome has created is a \u201cone-stop shop\u201d for surf fans. They\u2019ll get news, cool pictures and videos, and associate Surfdome as an awesome place to buy surfing and beach gear. Personally, I\u2019m a little top heavy for surfing, but if it were my thing Surfdome would be a must follow for me, and I\u2019d quickly become a fan of the brand, not thinking of going anywhere else for a new board or wetsuit.<\/p>\n

Blue Bottle Coffee<\/a>, a $700 million coffee subscription business, follows a similar path. While a GoPro video of someone sipping a Blue Bottle brew might not be quite as exciting as surfing a big wave, if you have a look at their hashtag #BlueBottleCoffee<\/a> on Instagram, it is filled with fans tagging their favorite coffee brand.<\/p>\n

While you can\u2019t get much different than a coffee and surfing retailer, you\u2019ll notice a similar strategy between Blue Bottle Coffee and Surfdome. They create the community first and plug the products second. One guaranteed way to lose a Twitter and\/or Instagram follower is to shamelessly share your products again and again.<\/p>\n

Instead, whatever industry you\u2019re selling to, post and retweet fun and interesting news relevant to that industry. If you\u2019re a sports retailer, get in on the Little League World Series action. If you\u2019re in the beauty and makeup industry, post about fashion. Creating an active blog doesn\u2019t hurt, either, as it will provide you with another outlet to funnel brand fans to your site.<\/p>\n

However you do it, the key to gaining customer retention is staying industrially patient and not over-posting about your own products. To paraphrase \u201cThe Voice\u201d from Field of Dreams<\/em>, if you build the community, the sales will come.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Turning your customers into a community of loyal brand ambassadors is the best way to achieve customer retention. Here’s how to do it:<\/p>\n","protected":false},"author":69,"featured_media":4961,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[146],"tags":[],"class_list":["post-563","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-open-source-ecommerce"],"acf":[],"_links":{"self":[{"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/posts\/563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/users\/69"}],"replies":[{"embeddable":true,"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/comments?post=563"}],"version-history":[{"count":0,"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/posts\/563\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/media\/4961"}],"wp:attachment":[{"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/media?parent=563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/categories?post=563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spreecommerce.org\/wp-json\/wp\/v2\/tags?post=563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}